Posted: May 17th, 2022

employee engagement in a quality improvement program.

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G‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍uidelines Read “Patagonia,” the short case analysis on employee engagement in a quality improvement program. Patagonia is a world-leading textile manufacturer that specializes in clothing for children and adults. Employees are the primary source of workplace improvements in this company, where empowerment is the norm, and the suggestion system is called the Opportunity for Improvement Program. Patagonia employees submit written suggestions on a form that asks three questions: “What needs improvement?”, “Why?”, and “How should the improvements be implemented?” Employees keep a copy of their suggestion, send one to their supervisor, and send another to a central office, where it is entered into a suggestion database and tracked. Rewards for implemented suggestions range from token gifts, such as movie tickets, to paid adventure holidays. Based on this short prompt, answer the following questions: 1. How does an organization k‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍now whether its suggestion system is worth the time and effort needed to make it work? 2. If a suggestion system is costing more to operate than it is generating in terms of improvements, how would you respond? 3. Based on research of the company, what is their brand reputation with customers and the media? Find one source quote to support the customer’s view on the quality of the product with this company. Parameters The length should be one to two pages; the title page and reference page do not count in the total number of pages Two references (at minimum) are required to support the examples All sources included in the reference list should be used in the content of the paper Use Times New Roman font, size 12 Use APA style for the paper format References Goetsch, D. L., & Davis, S. (2021). Quality management for organizational excellence: Introduction to Total Quality. Pearson. Chapter 6: Quality Culture: Changing Hearts, Minds, ‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍and Attitudes

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