Posted: August 25th, 2022

I WILL PAY YOU EXTRA FOR BUYING THE VIDEO Please go to youtube and download the

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I WILL PAY YOU EXTRA FOR BUYING THE VIDEO
Please go to youtube and download the “Bar Rescue” episode “Yo Ho Ho and a Bottle of Dumb” at https://www.youtube.com/watch?v=XGYycu1rXj8 (It’ll cost $1.99 but it will be worth it). This is from season 1 of the Bar Rescue series. It is about 45 minutes long. Jon Taffer is a service operations consultant that specializes in helping failing bars. Please remember this is a series on Spike TV and try to look past the drama for entertainment to see the service business and what it needs.Watch this episode, then briefly address the following questions and submit here.
What is the “old” service concept (briefly describe)?
What was Taffer’s proposed new service concept (briefly describe)?
Why did Taffer propose the new concept – what customers was he seeking to draw into the business with the new concept?
What were some of the negative characteristics of the old service environment?
What are some of the things in the new service environment that Taffer put in place to improve efficiency and customer service?
What happened in the weeks after Taffer left? Why do you think this happened?

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