Posted: March 2nd, 2022
Demonstrate types of organizational processes and skills that are used to help a business provide positive customer service to both internally and externally (employees and guests)
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Customer service requires businesses and their emloyees to demonstrate intentional organizational planning in order for their customers and guests to recieve exceptional customer service. Organizational processes and methods that are created within a business will reflect how guests and employees are treated by other employees, colleagues and administration. Each one of those employees and guests deserves to receive exceptional customer service. For this assignment you are to demonstrate types of organizational processes and skills that are used to help a business provide positive customer service to both internally and externally (employees and guests). Customers are not always happy and things don’t always go smoothly in the business world. In order to provide excepitonal customer service businesses and employees have to have to be able to solve problems. The second part of the assignment is for you to demonstrate your problem solving skills and phylosophy. What problem solving processes do you think help to provide positive customer service? How does emotional inteligence play a role in helping an employee solve a problem? Make sure to cover both parts of the assignment. Think about what your opinions were before taking this class. How have your opinions changed since you learned more about customer service. How can you make an impact on others? Course Objective #3 – Utilize critical workplace soft skills including organization, emotional intelligence, and problem solving. Course Objective #4 – Apply techniques to manage difficult customer service situations and evaluate the requirements of managing a customer service department.
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