Posted: February 22nd, 2022
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You are to read Chapters 1-6 of the ebook text (text link will be given to the winning bidder). You must also cite at least 1 citation for each question based on the chapters related to the questions.
Case 6-1
Room 406
You will read case 6-1 in your text and answer the following questions in a well written case analysis.
Summary This case presents the tragic consequences of poor communication. At a medical center, the day head nurse gives the evening nurse specific information about the patients on the floor. One patient, Mr. Henry Youstra, has died.
Explain how noise impeded accurate communication between Shift Supervisors Fleming and Simmons in this incident
What barriers to communication existed in the situation?
How might this miscommunication have been avoided?
Your paper should be 2-3 pages in length. Make sure that you are citing any information within your paper using APA format.
Case 6-1
Room 406:
It was 4:56 p.m. on the surgical floor of Collins Memorial Hospital. Nurse Rhoda Fleming, an efficient head nurse with 15 years of experience, was in charge of the floor that afternoon. As is the case in many hospitals, she had responsibility for several patients herself as well as assuming supervisory responsibilities over other floor nurses. Making a final room check of her own patients prior to the arrival of her 5:00 p.m. relief, in Room 406 she found that Mr. Henry Youstra, who had undergone surgery the week before and not done well, had died. She pulled the sheet over the face of the body and made a mental note to tell her relief to empty the room for a new patient, bed space being especially important at this time in the hospital.
After finishing her check, she returned to the floor desk. The evening shift supervisor, Anne Simmons, had already arrived and was waiting at the desk.
Hi, Anne. 406 just died, so that rooms all set to go again. Too bad. We can certainly use the space, though.
Thats for sure. Has 411 had her shot yet? Dr. Alpers really climbed on me yesterday about it. You know how he is.
No, not yet. Youd better do that right away.
Does the office know that 406 is ready?
No, youll need to call them after you get things taken care of.
Nurse Supervisor Fleming then left, and Simmons gave 411 her shot and went about other duties, dropping in on her own patients, and chatting with nurses on the shift.
At 5:45 p.m. she called the office and told them that room 406 was ready for occupancy, though she had not checked the room herself. She was told that a patient would be moved from recovery and would ultimately occupy 406.
Visitors hours began at 7:00 p.m. at the hospital. As she had been doing three times daily throughout the week, as the fourth-floor elevator doors opened, Mrs. Henry Youstra walked out and went down the hall to visit her husband.
At 8:00 p.m., the end of visiting hours, Nurse Supervisor Simmons checked each of her assigned patient rooms to see that visitors had left. In room 406 she found Mrs. Youstra dead on the floor beside the bed containing her husbands body.
Case Questions
Explain how noise impeded accurate communication between Shift Supervisors Fleming and Simmons in this incident.
What barriers to communication existed in the situation?
How might this miscommunication have been avoided?
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