Posted: September 14th, 2022
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In your own words, summarize the article. ( 150 – 200 words ) ( 5 marks ) To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 5 marks )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 100 – 150 words ) ( 5 mark )
Explain the idea of the transaction-cost theory.
Discuss two to three limitations of the hierarchical structure.
What advice might you give Rob and Diane about the management practices they are proposing within each element of the TQ infrastructure? What additional practices might you suggest?
How might viewing the organization at three levels of quality, including the strategic (senior leadership), tactical (middle management), and the operational levels help improve their business plan?
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