Posted: July 5th, 2022

https://www.bjtonline.com/sites/bjtonline.com/files/pdfs/pg-44-46_v6.pdf What does it take to have and maintain a really successful rapport with your internal and external customers?

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https://www.bjtonline.com/sites/bjtonline.com/files/pdfs/pg-44-46_v6.pdf
What does it take to have and maintain a really successful rapport with your internal and external customers?
The passengers are happy, the pilot is happy, and the line guy is probably gong to get a bodacious tip! See the red carpet below the boarding stairs?
There is an excellent PDF available at the above link on the top rated FBOs in the Unites States, and the rest of the world.
Your assignment this week is in two parts: First,
List what you would do as the Jet Center Manager to keep this going. And then;
List how other FBO managers drop the ball and end up in last place.
Write at two bodacious paragraphs, Cite your sources.

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