Posted: September 28th, 2022
I need a brief research overview of what metrics an online community manager should look at to see the health of their online community (i.e. churn, growth, various retention rates, dam/wam/mam, etc).
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Hi there! I need a brief research overview of what metrics an online community manager should look at to see the health of their online community (i.e. churn, growth, various retention rates, DAM/WAM/MAM, etc). I need at 5 metrics, with 1) what this metric describes/looks at 2) an explanation of how to measure each 3) a few tips on how to improve each metric.
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