Posted: March 22nd, 2022

Module 8 Knowledge Check online-course-icons_icon-learning objectives.

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Module 8 Knowledge Check online-course-icons_icon-learning objectives.

This quiz provides you with an opportunity to monitor your learning progress and to assess your understanding of module concepts. Directions
There are 7 questions in this knowledge check.
You can attempt the knowledge check multiple times.
You have 30 minutes for each attempt. The highest score will be included in your course grade.
Submission
Complete your Knowledge Check by Sunday 11:59 p.m. US Eastern Time.
Grading
Note: this is a timed quiz. You may check the remaining time you have at any point while taking the quiz by pressing the keyboard combination SHIFT, ALT, and T… Again: SHIFT, ALT, and T…
Flag question: Question 1

Question 11 pts

You are in a disagreement with a group member about what is the best way to structure a meeting about an upcoming decision. What type of conflict are you in?

Group of answer choices
Relational Conflict
Process Conflict
Situational Conflict
Task Conflict

Flag question: Question 2

Question 21 pts

You and your colleagues disagree on what is the work ahead, but you are having a cordial conversation. What type of conflict are you in?
Group of answer choices
Relational Conflict
Process Conflict
Situational Conflict
Task Conflict

Flag question: Question 3
Question 31 pts

You decide you cannot take it anymore. The conflict in the group is too much. You are going to take action. You decide are going to use a destructive, but active form of conflict resolution you will use which response type below?
Group of answer choices
Exit
Loyalty
Voice
Neglect

Flag question: Question 4
Question 41 pts

The group is not working together well and there is a lot of personal disagreement. You decide you want to use an active and constructive form of conflict resolution, you will which response type below?
Group of answer choices
Exit
Loyalty
Voice
Neglect

Flag question: Question 5
Question 51 pts

The Abilene Paradox is a good case of which of the following concepts?
Group of answer choices
Groupthink
Conflict Avoidance
Polarization
Conflict Management
Common Knowledge Effect

Flag question: Question 6
Question 61 pts

Your group is very good at changing when you get asked to adjust to shifting expectations. One might say your group has good: Group of answer choices
Groupthink
Conflict Avoidance
Absorptive Capacity
Polarization
Adaptive Capacity

Flag question: Question 7
Question 75 pts

Match the correct type of power to what that power is based on:
Group of answer choices
Legitimate Power
[ Choose ]
Coercive Power
[ Choose ]
Expert Power
[ Choose ]
Informational Power
[ Choose ]
Network Power
[ Choose ]

Module 8: Groups – Collaboration and Conflict
Overview

This module will continue the discussion of group interaction with a focus on collaboration and conflict. The module provides background on the benefits of collaboration and how to drive collaboration amongst a group. Additionally, this module explores the challenges inherent in collaborative settings, such as groupthink and conflict.
Learning Objectives
Upon successful completion of this module, you will be able to:
Summarize the role of collaboration in groups.
Analyze the impact of power in decision-making processes.
Describe the challenges and risks of groupthink.
Compare tactics for managing conflict.
Analyze effective collaboration techniques within a current work or school situation.
Key Concepts
This module focuses on the following major topics:
Collaboration
Group Decision-Making
The Role of Power
Group Pressures
Managing Conflict
Summary of Module Learning Activities
This section outlines the activities that you will complete in this module. It is recommended that you complete the readings in the module prior to submitting the assignments.
Read
Bolino, M. C., Kacmar, K. M., Turnley, W. H., & Gilstrap, J. B. (2008). A multi-level review of impression management motives and behaviors (Links to an external site.). Journal of Management, 34(6), 1080–1109. Harvey, J. (1974). The Abilene paradox: The management of agreement (Links to an external site.). Organizational Dynamics, 3(1), 63–80.
Robbins, S. P. (1978). “Conflict Management” and “Conflict Resolution” are not synonymous terms (Links to an external site.). California Management Review, 21(2), 67–75.
Thompson, L. L. (2000). Appendix 1. Managing Meetings: A Toolkit. In Making the team: a guide for managers (Links to an external site.). Prentice Hall. Note: You will have to scroll down to this section of the book. Harvard Business Review Articles
Shapiro, M. (2015, September 8). Help your team agree on how they’ll collaborate. Harvard Business Review. [In Coursepack]
Weiss, J. & Hughes, J. (2005, March). Want collaboration? Accept—and actively manage—conflict. Harvard Business Review. [In Coursepack]. Available at GU Library.
Note: You can access the GU Library article using the following instructions:
According to our (GU Library) agreement with EBSCO, we cannot add hyperlinks to any article in Harvard Business Review in Canvas. Please go to the GU Library website to access and download the Harvard Business Review article. Use your GU NetID and password when prompted for login credentials. Download Instructions to Access HBR article. Download Download Instructions to Access HBR article.
Additional Resources
Charan, R. (2001, April). Conquering a culture of indecision. Harvard Business Review. Cross, R., Davenport, T. H. & Gray, P. (2019, September 10). Collaborate smarter, not harder. MIT Sloan Review. Deiglmayr, A., & Spada, H. (2010). Collaborative problem-solving with distributed information: The role of inferences from interdependent information. Group Processes & Intergroup Relations, 13(3), 361–378. Available at GU Library (Links to an external site.).
Ibarra, H. & Hansen, M. T. (2011, July -August). Are you a collaborative leader? Harvard Business Review. Pisano, G. P. & Verganti, R. (2008, December). Which kind of collaboration is right for you? Harvard Business Review. Rusbult, C., Farrell, D., Rogers, G. & Mainous, A. G. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31(3): 599-627. Available at GU Library (Links to an external site.).
Shaw, M. (1981). Group Dynamics: The Psychology of Small Group Behavior, 3rd Ed. New York: McGraw-Hill.

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