Posted: March 20th, 2023

The “Trouble at Tessei” case that you read summarized a number of operational an

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The “Trouble at Tessei” case that you read summarized a number of operational and morale issues that CEO Yabe faced at the beginning of his leadership of the company. As a further update to the case, here are some changes that Yabe made to operations at Tessei:
Changed Tessei’s primary objective from cleaning to hospitality
Promoted transparency of Tessei’s operations with passengers
Changed employee uniforms to bright red (or other brightly-colored patterns, depending on the season)
Encouraged interaction between Tessei employees and passengers, referring to employees as “comet supervisors”
Promoted transparency of good ideas
Collected and implemented staff recommendations for improvement
Staff had to find ways to save costs in one place in order to spend in another
Promoted transparency of good deeds
Introduced “angel reports” to acknowledge “out-of-the-ordinary” work that might have otherwise gone unnoticed – monthly, quarterly and annual honorees received awards from approximately $10-500 and recognition
Watch a short follow-up video below to see the changes made to the operation.
For discussion, choose at least one of the following questions (more is encouraged) —
Using concepts from this week’s class, how would you characterize Yabe’s leadership style at Tessei?
Using concepts from previous weeks, how does it appear that Yabe has used his sources of power and influence tactics to enact change at Tessei?
What do the concepts that we studied previously about motivation and job design tell us about how the changes Yabe made to the cleaning job resulted in improved performance and employee motivation? Be specific in your use of concepts

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