Posted: October 14th, 2022
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What type of conflict resolution strategy (i.e., win-lose, lose-lose, or win-win) do you think the Eastern District of New York and the British government are taking in their investigations into Facebook?
What conflict management style do you think representatives at Facebook should use to mitigate the allegations against the company?
What might be an appropriate “win-back message” for Mark Zuckerberg and others at Facebook to deliver to their customer-base
https://www.financialexpress.com/opinion/unfriended-facebook-is-clearly-losing-trust/1517959/
Directions-A customer relations policy should demonstrate a strong commitment to customer satisfaction and encourage customers to communicate their concerns. In addition, the policy should spell out how, when, where, and by whom complaints and questions are handled in the company.”
Unfriended: Facebook is clearly losing trust | The Financial Express
The biggest recent blow was a report on Wednesday that federal prosecutors in the Eastern District of New York were conducting a criminal investigation into deals Facebook had made with other …
www.financialexpress.com
3 paragraphs
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