Posted: October 21st, 2022

Zendesk: how that helps, what’sbci important, errors to avoid.

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This is something I have put together for the writer to make it easier and more clear what I need, please see below and feel free to add anything else you think will add value.
For example:
-Summarise key points
-Think of an example of “customer journey” and detail it to show where the customer excellence strategy comes in play and how Zendesk helps.
-At onboarding -> be clear and precise.
-Customer is approved, downloads the app -> Customer service to offer a demo -> Add value, communicate effectively.
-Customer has an issue – > listen and help, add value
-Customer enquires about a new product , etc.
Zendesk: how that helps, what’sbci important, errors to avoid.

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